%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2008 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &> <& /Ticket/Elements/Tabs, Ticket => $Ticket, current_tab => "Ticket/ModifyAll.html?id=".$Ticket->Id, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &> % $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket); <& /Elements/ListActions, actions => \@results &> % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS ); <&| /Widgets/TitleBox, title => loc('Modify ticket # [_1]', $Ticket->Id), class=>'ticket-info-basics' &> <& Elements/EditBasics, TicketObj => $Ticket &> <& Elements/EditCustomFields, TicketObj => $Ticket &>
<&| /Widgets/TitleBox, title => loc('Dates'), class=>'ticket-info-dates'&> <& Elements/EditDates, TicketObj => $Ticket &>
<&| /Widgets/TitleBox, title => loc('People'), class=>'ticket-info-people' &> <& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &>
<&| /Widgets/TitleBox, title => loc('Links'), class=>'ticket-info-links' &> <& /Elements/EditLinks, Object => $Ticket, Merge => 1 &>
<&| /Widgets/TitleBox, title => loc('Update ticket') &>

<&|/l&>Update Type: |
<&|/l&>Subject: |
% if (my $TxnCFs = $Ticket->TransactionCustomFields) { % while (my $CF = $TxnCFs->Next()) {
<% $CF->Name %>: | <& /Elements/EditCustomField, CustomField => $CF, NamePrefix => "Object-RT::Transaction--CustomField-" &><% $CF->FriendlyType %>
% } # end if while % } # end of if
<&|/l&>Attach: |
<&|/l&>Content: | <& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &>

<& /Elements/Submit, Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &> <%INIT> my $Ticket = LoadTicket($id); my $CustomFields = $Ticket->QueueObj->TicketCustomFields(); # call this to show up hints of valid cf values. $m->comp( '/Elements/ValidateCustomFields', CustomFields => $CustomFields, ARGSRef => {}, ); my $CanRespond = 0; my $CanComment = 0; $CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or $Ticket->CurrentUserHasRight('ModifyTicket') ); $CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or $Ticket->CurrentUserHasRight('ModifyTicket') ); $m->callback( TicketObj => $Ticket, ARGSRef => \%ARGS ); my (@wresults, @results, @dresults, @lresults, @cf_results); unless ($OnlySearchForPeople or $OnlySearchForGroup ) { # There might be two owners. if ( ref ($ARGS{'Owner'} )) { my @owners =@{$ARGS{'Owner'}}; delete $ARGS{'Owner'}; foreach my $owner(@owners){ $ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->id == $owner); } } @wresults = ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS); @cf_results = ProcessObjectCustomFieldUpdates( Object => $Ticket, ARGSRef => \%ARGS); @dresults = ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS); if ($ARGS{'UpdateAttachment'}) { my $subject = "$ARGS{'UpdateAttachment'}"; # since CGI.pm deutf8izes the magic field, we need to add it back. Encode::_utf8_on($subject); # strip leading directories $subject =~ s#^.*[\\/]##; my $attachment = MakeMIMEEntity( Subject => $subject, Body => "", AttachmentFieldName => 'UpdateAttachment' ); delete $ARGS{'UpdateAttachment'}; $ARGS{'UpdateAttachments'}->{ $subject } = $attachment; } push @results, ProcessUpdateMessage( TicketObj => $Ticket, ARGSRef=>\%ARGS ); push @results, ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS ); @lresults = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS); } push @results, @wresults; push @results, @dresults; push @results, @lresults; push @results, @cf_results; # undef so that TransactionBatch scrips run and update the ticket $Ticket = undef; $Ticket = LoadTicket($id); # If they've gone and moved the ticket to somewhere they can't see, etc... # TODO: display the results, even if we can't display the ticket. unless ($Ticket->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view ticket"); } <%ARGS> $OnlySearchForPeople => undef $OnlySearchForGroup => undef $UserField => undef $UserOp => undef $UserString => undef $GroupString => undef $GroupOp => undef $GroupField => undef $id => undef