# MaraDNS support

Please read all of this page before you send me an email asking for MaraDNS support.

The only supported MaraDNS versions are:

- MaraDNS 1.0.39
- MaraDNS 1.2.12.05
- MaraDNS 1.3.03
- The most recent MaraDNS snapshot

The version number of MaraDNS you are using can be obtained by typing in `maradns --version`.

If you have obtained an older version of MaraDNS from a third-party software repository, please let me know where you got MaraDNS so I can contact the people in charge of the offending repository and ask them to either update or remove MaraDNS.

Be sure to include the following information in your email:

- A copy of your `mararc` file (this is usually `/etc/mararc`)
- A copy of any relavant zone files (these can usually be found in the `/etc/maradns` directory)
- The version number of MaraDNS that you are using (this can be obtained by typing in `maradns --version`).

Messages about concerns with an unsupported version of MaraDNS or without all of the above information will be sent back to the sender, asking for more information or for the sender to update MaraDNS.

If you are using MaraDNS 1.0.39, and have a question about how to configure MaraDNS, please upgrade to MaraDNS 1.2. MaraDNS 1.2 has a number of usability improvments over 1.0, and is much easier to configure. There is still a FAQ for MaraDNS 1.0 available. You may also be able to get help by posting your question to the MaraDNS mailing list.

If you are using 1.0 and have a bug to report, please feel free to report it; I will continue to fix serious MaraDNS 1.0 bugs until December 21, 2007, and MaraDNS 1.0 security bugs (should they arise) until December 21, 2010.

I am constantly working on improving MaraDNS' documentation so that anyone else with the same question can also have their question answered. Therefore, I may answer your question by showing you the relevant part of the MaraDNS documentation and asking you what isn't clear about the documentation.

It may take me up to a week to reply to a given support question. Please be patient.

My email address is available here