3DM 2 Online Help

Problems in 3DM

| A 3ware RAID controller does not show in the list of controllers

You may not the most recent driver for your controller, the driver may not be loaded, or you may not have the most recent version of the CLI or 3DM.
To find out the driver version currently installed, see Determining the Current Version of Your 3ware Driver
Current drivers and software are available for download on the 3ware website at
http://www.3ware.com/support/download.asp.

| When booting a system, a drive is not showing up in 3DM

This could be due to one or more of the following:

| Defective cable

| Defective drive

| Defective RAID cage/chassis slot

| Poorly seated drive

| Poorly connected power cable

| Poorly connected data cable

| Defective connector on the 3ware controller

If a drive that previously showed up in 3DM or 3BM does not show up, try the following:

1 | Power the system down, then reseat the drive in the slot, reseat the data cable, and reseat the power cable.

2 | Power the system back up.

3 | If the drive still does not show up in 3DM, then swap that drive with a drive that is showing up.

4 | If the drive now shows up, and drive you swapped it with does not, then the drive is OK. The problem could be the controller connector, the cable, the power connector, or the RAID cage/chassis slot.

5 | Change each of these things, one at a time

| Try a different connector on the controller

| Try a different data cable

| Power the drive with a different power connector from the power supply

| Try connecting the drive directly to the motherboard, bypassing the RAID cage/chassis slot

If the drive shows up, then you will know which hardware was defective.
If the drive still does not show up, contact 3ware Technical Support.

Related Topics
  Before Contacting Customer Support
  Error and Notification Messages
  Enclosure-Related Problems
  Problems in 3DM

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